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Customer Service



Contact us

For any questions you may have please contact us by email at sales@schoolofbeadwork.com or call directly to 805-440-2613. We will be happy to help you.


Order confirmation

After you make a purchase online, you will receive an e-mail confirmation containing your order number within a few hours.


Order information

You may review the status of your order at any time by viewing Order Status from our online store. You can see if your order is in process or has shipped. As a registered customer, you will also be able to review the Order History for all your previous online orders with School of Beadwork.


Ordering and backorder information

You can order directly through our website by adding the items you want to your shopping cart. If you have a discount code, it will be entered during the check-out process. If you encounter any problems while ordering, please email us at sales@schoolofbeadwork.com or call us at 805-440-2613. We will be happy to assist you.

Products not in stock when we receive your order will be kept as backorders for one week and shipped free of charge. If new stock does not arrive within a week, we will let you know and you can tell us if you still want the item. We ask that you let us know if you want us to ship out your backorder as not everyone wants to wait.


Method of payment

We accept DiscoverCard, Visa and MasterCard credit cards as well as PayPal as forms of payment.  If you want to use an American Express Card the PayPal option will work to take that card through their service.  One way or the other, submitting payments via our online store is secure and fast. We use the very latest in SSL (Secure Socket Layer) Encryption technology to safeguard your private information. Check for the "lock" symbol on your browser window as you check-out.


Shipping information

Our online store provides you with a variety of shipping options. Select the one that you want and we will ship your order accordingly. Shipping is automatically calculated by weight and destination.

The majority of our orders are shipped via the U.S. Postal Service. Your order should arrive on your doorstep within 3-8 business days (after we receive your order) depending on the method of shipping and distance. Orders are shipped Monday through Friday. Shipping time does not include processing time. However, we do our best to ship orders close to the day they are made. If you want something immediately shipped please do call us to let us know your situation.

BEADWORK KITS are shipped Priority Mail so they can be tracked. The online store will estimate the shipping charges for you.


Sales tax

Orders in California are charged a 7.75% sales tax. All other states are not charged sales tax.


International orders

We are happy to ship international orders. We use Global Priority on most orders and can usually ship them one business day after the order is received. Shipping costs depend on the weight of the order. Our online store estimates these shipping charges. To date shipping rates on international orders have varied between US$11.00-$20.00. If you want to be contacted with shipping costs before we ship your international order, please request this as you check out in the comment section of the cart that allows you to provide additional comments about your order. Rates for USPS Global Priority can be checked at www.ircalc.usps.gov


Returns & exchanges

You may return most items within 30 days of purchase for a full refund EXCEPT for beadwork kits. Because of the nature of these products we do not process refunds or exchanges. All returns on beads must be pre-authorized by emailing us at sales@schoolofbeadwork.com.

We cannot accept returns of certain beads and supplies, including:
  • Any item that is returned more than 30 days after purchase
  • Any item that is not in its original condition
  • Any beadwork kit


  • To return items please include the following information with the items:
  • A copy of the invoice with the items being returned listed
  • Authorization number



  • Gift certificates

    School of Beadwork Gift Certificates are fast and convenient to purchase for a friend or family member and easy to use for the fortunate recipient. We offer $10, $25, $50 and $100 certificates. Select the amount you want to purchase and add it to your cart. Once the gift certificate is in your cart, you will check-out just as if you had selected beads or supplies. Once your order is received and processed, you will get an email containing a PIN number. This PIN number enables the lucky recipient to utilize your gift certificate online. Simply give the PIN number to your friend or family member to use. Once they are in the online store at www.schoolofbeadwork.com, they will be asked for the PIN number in the check-out process on the "Shipping" screen. The online store will process a full or partial purchase. If customers use only a portion of the gift certificate, they can visit at a later time to redeem the remaining balance. Our online store tracks the remaining balance of all outstanding gift certificates.




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